Sales Terms and Conditions

Dear customer,

We would like to inform you of the following general sales conditions which, in compliance with current consumer protection regulations, specify the terms and conditions under which you can purchase products online at in a secure and easy-to-use manner.

Therefore, please read and accept the terms before proceeding with the purchase.

By confirming the order, the following terms are automatically considered as being accepted:


The present general sales terms and conditions apply to the sale of products sold by Laboratorio Ahura with registered offices in Piazza Toti, no. 116, 21040 Cislago VA, via, to end-users or consumers.

The General sales terms and conditions go into effect from the date in which the customer accepts the same on and through the site. Said acceptance is valid to all effects and purposes according to the art. 1341 of the Italian Civil Code.

Laboratorio Ahura reserves the right to modify in any moment the present General terms and conditions by publishing them on the site.


Products may be purchased by accessing and registering on the website.

All available products include detailed product descriptions. Any information provided as support should be considered as mere generic promotional material; images included along with the descriptions may differ in color, size, products, labels, and packaging and may not be perfectly representative of the product itself. The images are solely for informative purposes.

An automatic answer, sent to the e-mail address communicated by the customer at the moment of the registration, confirms the correct receipt of the order.

Such message will contain the “order number” to be used if the customer may need to communicate with Laboratorio Ahura.

The message will contain all the data inserted by the customer, thus allowing him/her to check the accuracy of such data and must promptly inform Laboratorio Ahura of any errors. In the event that the order is not accepted, Laboratorio Ahura will inform the customer.


All online prices listed include Value Added Tax (V.A.T.).

Prices may vary without prior notice. Therefore, correct prices are only those listed upon order confirmation.

On determined products, subject to price discount, Laboratorio Ahura may accept the orders but reduce the quantity, after prior acceptance and approval by the customer, without which the order will be canceled.

Payments may be made via credit card or bank transfer.

If payment is made via BANK TRANSFER, the goods will be shipped only after having verified that the amount has been paid; generally speaking, 3/5 working days. Bank Transfer must be made out to Ahura snc, Credito Valtellinese, IBAN IT69L0521650830000000000713

In order to expedite shipping, please send a copy of the payment receipt to:

For further information or to receive assistance, please contact Laboratorio Ahura at the following e-mail address:


Laboratorio Ahura will issue a sales receipt or Shipping Document for each order, after which the invoice will follow, according to the law.

Invoices will be issued using the information provided by the customer at the moment of the order.

Customers may request a copy of the invoice or tax receipt within three months of issue date.

Shipping is FREE in Italy for orders of €75.00 or more. Otherwise, customers will pay for shipping. Shipping costs will be added, specified clearly before an order is confirmed and at the time of confirmation and final validation.

Upon Delivery, customers are asked to check:

  1. a) that the packaging is intact, undamaged, or wet, and/or otherwise tampered with;
  2. b) the number of packages corresponds to that stated on the shipping document.

Any damage to the product or packaging or failure to comply with the indications, must be immediately contested with the courier by placing “subject to inspection” on the courier’s proof of delivery.

Once the courier’s document has been signed, the customer will not be able to contest in any way the external appearance of the delivered goods. Should the customer fail to collect within 5 working days the goods being held at the courier’s warehouses due to the repeated impossibility of delivery to the address indicated by the same customer at the time of ordering, due to unavailability, the order will be considered as final, subject to the feasibility of further delivery at the expense of the recipient.



Pursuant to Article 52 of the Italian Consumer Code and subject to the exclusions referred to in Article 59 of the same Act (see in particular, the case of purchasing goods clearly personalized or the supply of sealed goods that are not suitable to be returned for hygienic reasons or related to the protection of health and have been opened after delivery).

The customer can exercise the right of withdrawal within 14 working days from the delivery of the purchased products, in the manner guaranteed by law, return the products received and obtain a refund of the price paid, without penalty and without any reason. This applies to all products purchased on Products must be returned with their original packaging, accessories, instructions, and anything else provided with them.

To do such in accordance with Art. 6, the customer and/or the recipient of the order must inform Laboratorio Ahura by e-mail at We will answer via e-mail indicating the instructions for the return shipment. Products must be returned with their original packaging, accessories, instructions, and anything else provided with them. Any costs incurred for returning the goods are at your expense.

Returns must be made without undue delay, and in any case, no later than 14 (fourteen) days from the date on which the customer informs Laboratorio Ahura of the decision to return the goods.

Once the customer has notified Laboratorio Ahura, the same must promptly send the goods to the address indicated by the Company. Shipping costs and liability of the goods during shipment, as required by law, are charged to the customer.

It is therefore recommended to insure the products by the chosen courier, making sure to pack the goods carefully, and where possible, placing the goods in an additional box, so as to avoid damaging the original packaging with adhesive tape, labels, etc.

The product must be returned in its original packaging complete with all components and accessories.

Should the shipment be damaged in the course of the return, Laboratorio Ahura will notify the customer within five working days from the receipt of the same return, so that the customer may file a complaint with the courier responsible for shipping the returned goods.

The damaged goods in question are returned and the return request will be nullified at the same time. With the exception of eventual repair costs for ascertained damages, Laboratorio Ahura will refund within 14 days, and in any case not before receiving the purchased goods, the entire amount paid by credit card or by bank transfer to the account indicated by the customer.

In the event of damaged products being returned (for reasons other than transport) or incomplete, or missing pieces and/or damaged packaging, the right of withdrawal shall be null and void.

WITHOUT ANY EXCEPTION, we will not refund opened or used packages.

The present clause serves to give information on right of withdrawal pursuant to Art. 47 of Italian Legislative Decree no. 206/2005. n. 206/2005.


Laboratorio Ahura declares and guarantees to its customer users that the products comply with the quality standards recognized by applicable national and local laws and any other standards required by the retail trade.

Laboratorio Ahura will not be held liable for any responsibility, direct, indirect or any other nature, towards its customer users or third parties in the event the goods are used in ways which do not comply with the product category.


The present sales contract between the customer and Laboratorio Ahura is intended to be stipulated in Italy and regulated by the Italian Law. Unless otherwise established, the Italian law will be applied. For any dispute resulting from the present distance selling contract, the territorial jurisdiction is that of COMO and its Court of Law to which Laboratorio Ahura refers.

As per articles 1341 and 1342 of the Italian Civil Code, the Parties, on the grounds of the terms and conditions established by these General sales terms and conditions and in particular, articles 2, 3, 4, 5, 6, 7 and 8 of this Contract, hereby declare their agreement, and without any possible exclusion.